Our team of consultants comprises the experienced top talent. We bring our experience and expertise into the mix, we think differently about finding and solving problems.
Customer Experience Analysis
We find the hidden stories enclosed within customer data to help you uncover big ideas with significant business value.
Collect, manage, and analyze customer engagement data, we help you determine the most critical questions that need to be answered: WHO, WHY, and HOW customers interact with you, then integrate those data points into decision-making for optimized operational execution.
Extract details from your company processes, perform a value & impact analysis to identify efficiency opportunities. We then help redesign processes through collaborative workshops. In the customer-facing functions, we deep dive into the structure of how the customers interact with your product or service.
Through in-depth evaluation, we can address opportunities for people's development. As part of our structure, we provide short-term, mid-term, and long-term roadmaps for a successful business transformation.
We identify where the challenges are present if driven by people, processes, or technology; we help facilitate solutions that remain customer-focused supported by data. We encourage working sessions that empower teams to develop fast and innovative solutions.
Leveraging our expertise, we help improve the process and business transformation from the current state to the desired shape. Our approach covers process redesign, roadmaps, training opportunities, project management, and overall change management strategies that enable your organization to incorporate the plan to return on investment.
Human Resource Outsourcing
We leverage our BPO experience and expertise to enhance HR services and processes. With continuous improvement programs, we can help organizations achieve substantial reductions in operating expenses.
Identify and allocate the correct employee for your needs; selecting the right fit at the right time is crucial to the business, not just critical; it's mandatory. We place highly qualified professionals in your organization who are tasked with providing business value from day one. JUNSU has the knowledge and experience to assist in securing the best-qualified candidate for your project. We can deliver the right fit employee on time and within budget target due to our extensive network, refined staff selection, and screening process.